1. Information We Collect
When you use Simulâ Virtual Solutions, we may collect the following information:
- Basic account details (name, email address, profile picture if using Google login)
- Contact details (phone number, mailing address)
- Uploaded documents for credit disputes (IDs, utility bills, Social Security numbers, etc.)
- Credit report data for dispute preparation
- Billing and payment information (processed by third-party providers)
- Technical data (cookies, IP address, device/browser information, usage logs)
We do not store your Google password or unauthorized third-party credentials.
2. How We Use Your Information
We use your personal information to:
- Authenticate logins and secure your account
- Prepare documents for credit disputes and compliance requests
- Communicate updates, reports, and client support
- Improve workflows, automation systems, and client experience
- Comply with applicable consumer protection and financial reporting laws
We do not sell your data to third parties.
3. Data Retention
Your information is retained:
- As long as your account remains active
- As needed to fulfill the purposes outlined in this policy
- As required by law (recordkeeping, compliance, or audits)
You may request data deletion at any time, subject to legal obligations.
4. Third-Party Services
We integrate with third-party platforms for operations such as:
- Google APIs (authentication and analytics)
- CRM systems like Go High Level, Credit Repair Cloud, DisputeFox, etc.
- Payment processors for secure billing
Please review their privacy practices, for example: 🔗 Google’s Privacy Policy.
5. Your Rights
You have the right to:
- Request access to the personal data we hold
- Request corrections or updates to your information
- Request deletion of your account and associated data
- Opt out of certain communications or marketing
To exercise your rights, contact us:
📞 +63 965-263-3344
📧 [email protected]
6. Messenger and Facebook Information
If you connect your Facebook or Messenger account with SVS, we may access certain information depending on your permissions, including:
- Your public Facebook profile (name, profile photo)
- Your Messenger ID and conversation metadata
- Message content only if explicitly authorized for support purposes
We use this data to provide features like messaging integration and support. We do not post on your behalf, access private messages without your consent, or share your Facebook data with third parties.
See Facebook’s Privacy Policy for details.
7. No Financial or Legal Guarantees
Simulâ Virtual Solutions provides document preparation and automation services only. We are not a law firm and do not provide legal, tax, or financial advice. We cannot guarantee specific results, including improvements in credit score or removal of accounts from credit reports. Results depend on credit bureaus, creditors, and applicable law.
8. Changes to This Policy
We may update this Privacy Policy periodically. If material changes are made, we will notify you by email or through the app and update the “Last Updated” date and update history above.